Contact
Corrections, questions about a guide, and topic suggestions are all welcome.
Have a question about a guide, a repair that is not working out, or a topic you would like covered? Ask us by email: [email protected]
We read every message and reply as soon as we can, usually within a few working days.
What to include
- For a correction, the address of the guide and the step or sentence you are writing about.
- For a question about a guide, a short description of your situation and what you have already tried. Photos can help.
- For a topic suggestion, the problem you would like a guide to solve.
What we cannot help with
We cannot inspect homes, diagnose problems we have not seen, or recommend specific tradespeople. Email is also too slow for anything urgent.
In an emergency
- If you smell gas, leave the building and call your gas utility's emergency line from outside.
- If there is a fire, smoke, or a carbon monoxide alarm sounding, get everyone out and call emergency services.
- For a burst pipe, close the main water shutoff and call a plumber.
- For sparking, burning smells from wiring, or a breaker that will not stay on, switch off power at the panel if it is safe to do so and call an electrician.
Privacy
We use your email address and message only to reply to you. The privacy policy explains how messages are handled and how long they are kept.
To ask what personal data we hold about you, or to have it corrected or deleted, send a privacy request and say what you need.